Customer Dispute Resolution Policy
At PAA CAPITAL, we are committed to providing our customers with exceptional service. While we always strive to ensure every experience with us is a positive one, we understand that issues can occasionally arise. Our Customer Dispute Resolution Policy is designed to promptly and effectively address any concerns or disputes that may occur.
Contact Us First
If you have a concern or a dispute, we encourage you to first reach out to our customer service team. You can contact us via:
Our dedicated team will do their best to resolve your issue as quickly as possible.
Process for Dispute Resolution
- Acknowledgement: Once we receive your complaint, we will acknowledge receipt within 48 hrs.
- Investigation: We will investigate your complaint. This process may involve contacting you for further information or clarification.
- Resolution: We aim to resolve all disputes within 7 days of receiving the complaint. We will contact you directly to discuss our findings and propose a resolution.
- Follow-Up: After the resolution, we may contact you to ensure that you are satisfied with the outcome.
If you are not satisfied with the initial resolution, you can request to escalate the matter. The escalation will be reviewed by a senior member of our team or a manager, who will provide a further response within 7 days.
External Dispute Resolution
If you are still not satisfied after the escalation process, you can seek external assistance. Depending on your location and the nature of your dispute, different options may be available, such as a consumer protection agency or a small claims tribunal.
We are always looking to improve our services and customer experience. After your dispute is resolved, we would appreciate any feedback you can provide on how we handled your issue.
Changes to this Policy
PAA CAPITAL reserves the right to modify this policy at any time. Changes will be posted on our website.
For any questions regarding this policy, please contact us at support (at) paacapital.com or through our official Social Media Channels.