I am delighted to announce that Pat Kelahan will be writing the Thursday Insurtech column from now on. We interviewed Pat a week ago and then asked him to write the regular column each Thursday. You can see the first post from earlier today. Pat joins the other 4 Authors, one for each day of the week covering a different domain within Fintech from different parts of the world:
– Monday = Blockchain, Bitcoin & Crypto = Ilias Louis Hatzis from Greece
– Tuesday = Wealth Management & Capital Markets = Efi Pylarinou from Switzerland
– Wednesday = Small Business Finance = Jessica Ellerm from Australia
– Thursday = Insurance = Pat Kelahan from USA
– Friday = Consumer Banking & Impact Investing = Arun Krishnakumar from UK.
One reason why senior people give us their attention is that we connect the dots between Fin and Tech. We translate Fin to Tech and Tech to Fin. To do that in Insurtech means combining a) a deep understanding of how Insurance really works b) a customer-centric mindset c) an ability to explain complex subjects in engaging ways. Pat combines all three. You can read more about Pat from his interview last week and on his LinkedIn profile and follow Pat on Twitter. Here is an extract from last week’s interview for Pat to tell us about himself in his own words:
I am a father of seven, husband, multi-tasker and someone who strives to see and communicate the need to keep customer service as the focus of business, including insurance. Having been involved in insurance claims assessment and management for almost twenty years, retail and business ownership for another decade and one half, and construction/disaster work, my customer-focus has seen many iterations. In addition to the direct work of insurance I have remained a student of the industry, gaining understanding of how the ‘pieces’ fit together, and how effects on one facet affects the others. My current role is as Building Consultant/Forensic Market Strategist for H2M architects + engineers, a large engineering firm located in Melville, NY. How does that keep me in the insurance world? Well, the firm has an active division that assists property insurance carriers with forensic cause and origin work, including assessing mold, asbestos, and environmental damage claims, and consulting with adjusters for understanding of what causes claims. In addition, I am charged with helping the firm anticipate changes in property insurance and what comes next. Toward that end I network extensively with insurance stakeholders across the globe, and have introduced the insurance persona, ‘The Insurance Elephant’, to better focus the industry’s need to keep customer service in all it does, particularly as InsurTech efforts evolve. My duties also include presenting at industry conferences, conducting industry training, and consulting on building damage with insurance adjusters and others within the industry. I have a graduate degree in business from a top 50 university, have served as mayor of a village in upstate, NY, and been seated as a member of boards for not-for-profit organizations.
Check out our advisory services (how we pay for this free original research).
To schedule an hour of Bernard’s time for CHF380 please click here to send an email.